One of the things that we always tell our clients is SUSTAINABILITY, i.e. it's easy to setup something, but you must ensure that a certain amount of efforts need to be put in place in order to sustain it as well. In the area where it involves sales, it's called "After Sales Service".
I was once disappointed with the after sales services from Machines (see my post on Griffin iPhone Case for Sale). Today, I was disappointed again, and here's the whole story.
Day 1: WeiWei and I decided to trade in the old iBook to Machines when we saw the ad on their website. We called them up and was informed that we could bring the iBook to the store, their technician will inspect and send the iBook to HQ for quotation. So we did. We brought the iBook to the store at 1-Utama. When we were there, the fellow who answered our call told us the technician was not there 'cos it was a weekend. Thanks.... Would definitely appreciate if you have told us earlier.
Day 2: One fine weekday, WeiWei and I decided to head to Machines at 1-Utama to try again. OK, the technician was there this time, but guess what, the technician told us that they don't do trade in there, we have to goto the HQ (at Midvalley). So we talked to the guy who first spoke to us, and he said "Oh is it? Guess I made a mistake. You havta goto HQ then". Wow.... thanks again....
Day 3: This time, WeiWei and I thought that we're gonna do it right, we brought the iBook to Machines at Midvalley. First of all, the 2 sales girls at the front ain't that friendly. When we told them we wanna trade in our iBook, they just pointed their fingers to the counter and said "Go there." I'm like, WTF. Then, we were at the counter...
Fong: We need to trade in our iBook
Guy at the counter (Guy): You need to register your iBook at our website first
Fong: We did it 2 weeks ago, but we receive no reply from you
Guy: Oh, if like that I can't help you, 'cos this is under another department
Fong: (wow, that was a helpful piece of info). So what do you suggest us to do now?
Guy: You can call our company and ask about it.
Fong: OK, now, I bought the Apple Care Protection Plan, but we were not able to register it online
Guy: How did you do it?
Fong: (I thought I said it) Register online
Guy: That's weird. What did you do? What happened?
Fong: I entered the serial number and nothing happened
Guy: (Repeatedly asked for a few times) Did you enter the serial number? What happened?
Fong: (Explained a few more times)
Guy: Are you sure your Internet connection was working?
Fong: (WTF, you think I'm an idiot?) Of course..... Can we register it here?
Guy: Our Internet connection is very slow here...
Fong: (So that's why..... now i know who's the idiot...) So?
Guy: This you need to call Apple. We can't help you (again).
Fong: (That was helpful........) So? I suppose you can give me the number right?
Guy: Oh ya... here's the number...
I could say nothing more... What's happening? The only thing I could say is... Welcome to Malaysia.........
Now, let's get straight to the point. Why do you wanna for this buffet lunch:
First and foremost, unlike most of the Japanese buffet restaurants, you don't take food from the counter. You order from the menu. Yes, they have ala carte menu for the buffet
The food is fresh, and freshness is the key when you are having sashimi
The place is nice, cozy. Unlike others which are quite noisy
You can request for a room if you want, then you can do "your things privately"
The price is reasonable: RM 55++ for adult, RM 28++ for children. As compare with RM 88++ from other restaurants (you know where I'm saying). Of course Rakuzen doesn't offer Häagen-Dazs ice cream
Of course, given such a good deal, you need to make your reservation in advance. When I said in advance, it means at least a week before.
While the rest of the world is predicting what's gonna bein the new iPhone, and while I'm waiting for boarding here, I thought that Imight as well write an iPhone prediction by iFong.
Yes, I do think that there will be a new iPhone in June.Given that Apple has disappointed Steve Jobs and the whole world for annoucingiPhone 3GS, and all the coming Android 2.X phones, they definitely need to dosomething about it.
First of all, hardware
Size is gonna stay almost the same. A new keyboard won'tfit into a smaller iPhone, and a bigger iPhone won't fit into the pocket.
Higher resolution screen is a must, together with the newLED-Backlit IPS screen from iPad Screen. Size is gonna be bigger too, pushing till the edgeof the phone, probably less empty space around the top.
There has been rumor that the new iPhone will have 5mpcamera with flash, but I don't think there will be a flash. Having a flash isjust so not cool on the hardware. They might probably improve the camerasoftware to take better picture in the dark.
Better noise cancelling and call quality Last but notleast, definitely a better processor. perhaps A4Mobile Nope, there won't be asecond camera for video call. It's just not cool. Steve will save the space forcamera for something else
Software
There will be a new home screen, with more info likecalendar and notification, allow easier access to those app
Radio, just likeiPod Nano
According to one of the patents applied by Apple, there will be a newfeature in which u can have icon of your contacts on the screen. By tapping theicon, it gives you various options that you can do with the contact, e.g. Call,SMS, email etc (click here to see more info)
credit: Redmond Pie
I don't think there will be a full multi-app capability. Applewill enable some of the built-in app to run in background, e.g. U can switchfrom game to the SMS app without quiting the game. But other apps running inthe background? No way. The UI is just too complicated, not an Apple culture
Due to the fight between Apple and Google, I don't think turn-by-turn GoogleMaps will be available. U will still need other GPS app to do that
Now that theiPad is out, I think there will be a mechanism to better sync data betweeniPhone and iPad, eg sync game status, bookmarks in safari and iBook etc,without going through iTunes (through MobileMe maybe?)
iBook Store in iPhone perhaps?
Name?
And the last prediction is, it will DEFINITELY not benamed as iPhone 4G, DEFINITELY! There's no formal definition for 4G, even fromthe telco, and the tech has yet to be finalized. So it would be stupid to namethe phone on something which nobody knows what it's about. What will be thename? I don't know. Perhaps iPhone J? J stands for Jobs?
This tutorial is made as a tribute to Michael Jackson. Everybody who have seen Michael's performance would have at least tried to imitate the moonwalk. It's a legend, it's something Michael has left behind, which have influenced so much in the world. I hope everybody can learn the legendary moonwalk.
How to Moonwalk
To Michael Jackson: Thanks for everything. Rest in peace.
To Others: If you know nothing about MJ's contributions, you have no rights to criticize him.
Please leave your comment below if you would like to learn more.
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