One of the things that we always tell our clients is SUSTAINABILITY, i.e. it's easy to setup something, but you must ensure that a certain amount of efforts need to be put in place in order to sustain it as well. In the area where it involves sales, it's called "After Sales Service".
I was once disappointed with the after sales services from Machines (see my post on Griffin iPhone Case for Sale). Today, I was disappointed again, and here's the whole story.
Day 1: WeiWei and I decided to trade in the old iBook to Machines when we saw the ad on their website. We called them up and was informed that we could bring the iBook to the store, their technician will inspect and send the iBook to HQ for quotation. So we did. We brought the iBook to the store at 1-Utama. When we were there, the fellow who answered our call told us the technician was not there 'cos it was a weekend. Thanks.... Would definitely appreciate if you have told us earlier.
Day 2: One fine weekday, WeiWei and I decided to head to Machines at 1-Utama to try again. OK, the technician was there this time, but guess what, the technician told us that they don't do trade in there, we have to goto the HQ (at Midvalley). So we talked to the guy who first spoke to us, and he said "Oh is it? Guess I made a mistake. You havta goto HQ then". Wow.... thanks again....
Day 3: This time, WeiWei and I thought that we're gonna do it right, we brought the iBook to Machines at Midvalley. First of all, the 2 sales girls at the front ain't that friendly. When we told them we wanna trade in our iBook, they just pointed their fingers to the counter and said "Go there." I'm like, WTF. Then, we were at the counter...
Fong: We need to trade in our iBook
Guy at the counter (Guy): You need to register your iBook at our website first
Fong: We did it 2 weeks ago, but we receive no reply from you
Guy: Oh, if like that I can't help you, 'cos this is under another department
Fong: (wow, that was a helpful piece of info). So what do you suggest us to do now?
Guy: You can call our company and ask about it.
Fong: OK, now, I bought the Apple Care Protection Plan, but we were not able to register it online
Guy: How did you do it?
Fong: (I thought I said it) Register online
Guy: That's weird. What did you do? What happened?
Fong: I entered the serial number and nothing happened
Guy: (Repeatedly asked for a few times) Did you enter the serial number? What happened?
Fong: (Explained a few more times)
Guy: Are you sure your Internet connection was working?
Fong: (WTF, you think I'm an idiot?) Of course..... Can we register it here?
Guy: Our Internet connection is very slow here...
Fong: (So that's why..... now i know who's the idiot...) So?
Guy: This you need to call Apple. We can't help you (again).
Fong: (That was helpful........) So? I suppose you can give me the number right?
Guy: Oh ya... here's the number...
I could say nothing more... What's happening? The only thing I could say is... Welcome to Malaysia.........
Now, let's get straight to the point. Why do you wanna for this buffet lunch:
First and foremost, unlike most of the Japanese buffet restaurants, you don't take food from the counter. You order from the menu. Yes, they have ala carte menu for the buffet
The food is fresh, and freshness is the key when you are having sashimi
The place is nice, cozy. Unlike others which are quite noisy
You can request for a room if you want, then you can do "your things privately"
The price is reasonable: RM 55++ for adult, RM 28++ for children. As compare with RM 88++ from other restaurants (you know where I'm saying). Of course Rakuzen doesn't offer Häagen-Dazs ice cream
Of course, given such a good deal, you need to make your reservation in advance. When I said in advance, it means at least a week before.
This tutorial is made as a tribute to Michael Jackson. Everybody who have seen Michael's performance would have at least tried to imitate the moonwalk. It's a legend, it's something Michael has left behind, which have influenced so much in the world. I hope everybody can learn the legendary moonwalk.
How to Moonwalk
To Michael Jackson: Thanks for everything. Rest in peace.
To Others: If you know nothing about MJ's contributions, you have no rights to criticize him.
Please leave your comment below if you would like to learn more.
If you are a classic jazz lover and you are looking for a place to relax, enjoy music on a Friday night, Jazz Cellar is a place that you must go.
Friday nights in Perth have always been boring for me. Reach home early, dinner alone, nowhere to go, and it was the same last Friday. However, this time, I had a sudden craving for live jazz music, and I text Jillian for a recommendation. She said her friend recommended her Jazz Cellar, so I Google on it, and this immediately captured my attention:
the entry to the cellar is though one of the old style phone boxes. Go
through the door and the back of the phone box opens onto a landing,
from where you descend into the cellar.
Without a second thought, I jumped into a taxi and head straight to the place, and it was exactly how the website described it. The entrance is through a old-school telephone booth.
failed....
